Last updated 7 August 2026. These are the terms you agree to when you buy from us. They are written plainly on purpose.
Adgency Labs is a trading name of Malinoir, a sole trader in the United Kingdom, contactable at l.mahihu@malinoir.com. In these terms "we" and "us" mean Adgency Labs, and "you" means the business buying from us.
These terms are for business customers. If you are buying as a consumer rather than for a business, tell us, because different statutory rights apply to you.
Nothing is binding until we confirm in writing that we are starting work. Prices quoted on the website are for the packages described there. Launch pricing applies to our first 50 paying clients and, once you are on a price, that price holds for as long as you stay with us on that package.
Ads: five vertical video files, each roughly 10 to 25 seconds, supplied as MP4 for social platforms. Websites: a single site built to the brief agreed at intake, delivered live on hosting we arrange. Banners: one static image file.
The examples on our Work page show the format and standard of work. Your ads will be written for your trade, your city and the answers you give at intake, so they will not be identical to the examples.
Accurate answers at intake, and the right to use anything you send us. If you supply photos, footage, logos or a company name, you confirm you own them or have permission to use them, and you agree to cover us against any claim that says otherwise.
You are responsible for the accuracy of the claims you ask us to put in your ads. We will not include a qualification, accreditation, guarantee, review or performance figure unless you have evidence for it, because UK advertising rules put that obligation on the advertiser.
Ads are delivered within 24 hours of us receiving complete intake answers. Websites take five working days from the same point. If we are waiting on something from you, the clock pauses.
One off packages are invoiced on delivery, not before. Payment is due within 7 days of the invoice. Adgency Labs Monthly and Adgency Labs Managed are billed monthly in advance and can be cancelled with no notice, effective at the end of the month already paid for.
Late payment on business to business invoices carries statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We would rather just be paid.
On the one off Ads package, if you tell us within 7 days of delivery that you do not want the ads, you do not pay and you do not use them. That is the point of invoicing after delivery. It is not a licence to run the ads and then decline the invoice.
One round of revisions is included on every package, covering changes to text, your details, ordering and trims. Reshooting a concept from scratch, or a change of brief after delivery, is new work and is quoted separately.
Once you have paid in full, you own the finished ads, banner and website content we made for you, and you can run them anywhere, indefinitely, with no further fee. Until you have paid, we retain ownership.
We keep ownership of our own working methods, templates, prompts and the underlying tools. We may show the work we made for you in our portfolio and on our own channels unless you ask us in writing not to.
We are a small studio. We produce video in house using a combination of licensed footage, our own material and generative tools, rather than by sending a film crew to your site. That is what lets us deliver in 24 hours at this price.
Where a person appears on screen in an ad we produce, they are a performer or a generated character, not one of your customers and not an employee of your firm. Nothing we deliver is presented as a genuine customer review, testimonial or endorsement, because under the Digital Markets, Competition and Consumers Act 2024 and the UK Advertising Codes, presenting it that way would be unlawful. If you want real customer testimonials in your advertising, we will happily build them from footage or reviews you actually have.
Where you take Adgency Labs Managed, you grant us delegated access to your social accounts through each platform's own permissions system. We never ask for and never hold your passwords. You remain the owner of every account and can withdraw our access at any moment.
We schedule and publish the content agreed with you. We do not respond to comments or direct messages on your behalf unless that has been agreed separately in writing. We are not responsible for a platform suspending, restricting or changing your account, or for changes those platforms make to how content is distributed.
Any advertising spend is separate from our fee, is paid by you directly to the platform, and stays under your control.
We do not guarantee leads, enquiries, sales, followers, views or any particular commercial result. Advertising outcomes depend on your market, your pricing, your reputation and how the work is used, none of which we control. Any figures we discuss are illustrations, not forecasts.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Otherwise, our total liability to you for any claim is capped at the amount you have paid us in the 12 months before the claim. We are not liable for loss of profit, loss of business, loss of anticipated savings or indirect loss.
Monthly packages can be stopped by either of us at the end of any paid month. We may stop work immediately if an invoice is more than 30 days late, or if we are asked to produce something we believe is misleading, unlawful or would breach the UK Advertising Codes.
If something is wrong, email us and we will try to sort it out quickly. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Adgency Labs